Managed IT Services & Support
We provide hardware and software support for all your IT assets remotely and on-site.
For Home and Business clients across the East Anglia providing a full range of services including IT help-desk, consultancy and training.
Managed IT Support
Virus and Spyware Removal
Data Recovery and Backup Plan
Networking & Connectivity
Managed Cloud Services
Cyber Security
Digital Transformation
IT Consultancy
We Create Fully Connected Systems So You Can Focus On Your Business
Our integrated transparent approach provides peace of mind and security knowing all IT needs can be provided easily.
Managed IT Support
Our technical team are skilled working with a range of systems, from server administration, desktops, laptops and workstations, virtual machines and mobile devices. We also manage network equipment including routers, network hardware including switches, wireless access points, firewalls and proactively keep your infrastructure operating.
Proactive monitoring and management
For business customers, our IT support plans include 24×7 remote management providing full visibility across your organisation enabling rapid remote access, patch management, network monitoring and more.
IT help-desk for responsive on-demand support
We operate our IT helpdesk between 9am – 5pm Monday to Friday and provide remote support and onsite troubleshooting where necessary to efficiently resolve issues.
Home and Small Business IT Support
- We offer ad hoc and fully managed IT support services for cloud and on-prem servers, PCs, Apple Macs, smartphones and tablets to both residential and small business clients including hardware and software support.
- We also provide hardware repairs for all devices from upgrades, system component repairs/replacement and servicing.
Both Business and Residential IT support onsite and remote is £60 per hour. This includes no call out charge.
We charge minimum 1 hour onsite (only where necessary e.g. hardware failure) and £30 for resolutions up to 30 minutes.
Our Business IT Support contracts are competitive and feature 24×7 monitoring, optional backups and consultations and can be tailored to suit your needs with only a 1 month rolling contract and full flexibility.
Virus and Spyware Removal
We not only recommend antivirus and endpoint protection we can remove spyware when you’ve been infected and files have been compromised, in some cases remotely. We start by isolating your system and then backing up data before cleaning it up.
Ransomware can cause major issues with data encryption which sometimes requires data recovery. We can advise on the best solution for you after diagnosing your system.
Industry Leading Partnerships
We recommend Sophos Home for residential use.
Sparta Cyber Security
Our sister company Sparta Cyber Security carries out our security audits, training and testing for businesses wanting to improve their security posture.
System restoration
If you have been badly affected we have to carry out a full backup and/or data recovery with our partners and reinstall of Windows 10 or Mac OS. This eliminates any viral remnants and ensures system stability with a new antivirus package installed and data/applications reinstalled.
Data Management, Backup & Recovery
Our data recovery partners R3 are experts in disk recovery from hard drives, SSD and removable flash as well as virtual machines and servers.
We recommend using Acronis for your backup requirements and deploy it for your organisation.
Our consultants can recommend a suitable backup and disaster recovery plan for you.
All Devices Covered
When you need data recovery we carry out operations on mobiles, tablets, hard disks including HDD, SAS, SSD and Flash memory drives
Backup Strategy and Disaster Recovery Planning
Our consultants can recommend the best data backup solution for your needs, including disk imaging, cloud file backup, Office 365 backup etc.
Data Management
We can advise you how to manage your data more securely and safely, avoiding risk of loss and put in place policies should the worst case scenario occur, including a cloud backup plan.
Telecoms & Connectivity
Having a reliable and super fast broadband connection is vital for productivity and communications. We are Zen Partners providing FTTC and FTTH connections across the UK running private infrastructure.
Business Broadband and Leased Lines
Our connections are both fast and secure perfect for using cloud-based tools, IP telephony, applications and file transfers.
We provide fully configured business grade routers as standard alongside our contracts which are remotely managed.
VoIP Telephony and Unified Communications
VoIP provides significant benefits over legacy SIP and DSL lines, enabling advanced call features including recording, call groups, voicemail to email etc. We can configure an off the shelf product like Microsoft 365 Business Voice for effortless productivity integration or build a bespoke system using 3CX tailored to your needs.
Network Design, Installation and Management
From initial network design through to site installation and ongoing management our team can deploy complex requirements always ensuring security by design. Whether you need a new wireless access point or improved security with CCTV we can procure the right solution.
We install business grade WiFi networks using best in class Draytek routers and Unifi equipment which provides seamless unfied experience. Contact us for network planning and upgrades.
Managed Cloud Services
Using Microsoft 365, Azure and AWS for cloud computing and productivity can save you money compared with on premises management. We can configure and manage cloud servers, email, website hosting for you.
Microsoft 365
Managing your 365 tenant and carrying out regular administration keeps your organisation’s Exchange email secure and accessible. We recommend automatic cloud backup using Acronis for 365 accounts as Microsoft is not responsible for ensuring the data integrity, only accessibility.
Website hosting
Your website needs hosting on scalable, super fast servers so your customers have the best experience finding you online. But don’t forget web security such as Cloudflare. Our plans are affordable yet fully managed taking care of WordPress updates and maintenance.
Platform as a service
Your cloud hosted subscription software for accounting, password management, file storage, VoIP etc needs to be integrated and configured for maximum efficiency.
Cyber security
Ensuring you have secured all areas of your IT assets is vital to avoid being breached. Passwords are the weakest link after human resources which is why we’ve partnered with Keeper Security to provide our clients a comprehensive enterprise grade cyber security solution for password and record management. A fully encrypted multi platform application provides highly secure storage for your all important passwords, credentials and financial records.
Assessment and review
Reviewing your IT security position is an important first step to identifying vulnerabilities, from weak insecure passwords to poor procedures and data storage policies.
Implementation and training
After an assessment we will recommend solutions to enhance your security posture, for example setting up an encrypted password manager like Keeper, to moving data to the cloud and ensuring a comprehensive backup plan. Whilst more practical steps include training on identifying phishing emails, practising good cyber hygiene and understanding common social engineering mistakes.
Penetration testing and investigation
Proactive security testing on your website and infrastructure and ongoing improvements help avoid costly breaches and remediation.
£172K is the the estimated cost of a cyber-attack on a UK company on average.
Digital Transformation
Upgrading business processes using technology can yield cost savings and boost productivity, whilst making you more agile and competitive. We provide advice and solutions from customer record management, invoicing to database and Sharepoint. By integrating systems together and automating tasks we can streamline your workflow and processes to enhance operational efficiencies. We want your IT software to save you time and money, whilst leaving you to grow your business, without worrying about reliability, troubleshooting or configuring applications.
Process Automation
By using digitalised tools you can automation and systemise your workflow, from outdated legacy systems to game-changing cloud software and solutions you can revolutionise your businesses internal processes. This yields productivity improvements along with better management visibility to encourage leaner organisation. Examples of this include using chatbots on websites, to automate initial customer interactions, to integrated backend CRM tools to reduce manual data entry.
Digital Business Architecture
By building your business from the ground up using digital tools, you are able to scale more easily and rapidly. With IoT, 5G, AI, Big Data and the Cloud you can seamlessly integrate previously complex business models together to enhance delivery and growth.
Data Analytics
How is Facebook and Google free? Well they utilise the limitless data generated by user activity to sell advertising to businesses. You can harness the power of your organisations data by integrating software tools to gain full visibility across your processes, assets and financials often in real-time.
IT Consultancy
We can work with you to define an overall IT strategy and policies and procedures for your business. Advising on the most suitable hardware to use, to finding the right software application our consultants are experienced and knowledgeable IT partners. Along with making plans and preparations for disasters and mitigating risk we consider your complete IT operation and potential vulnerabilities and improvements.
Strategy and Planning
Developing a comprehensive plan and holistic strategy, aligning with key business objectives is crucial to your organisation’s success. With our experience we can draw this up and explore innovative IT solutions which fit your needs. Ensuring all key aspects are included including ongoing management, IT training, security threat mitigation and financial return.
Business Information Systems
Your business requires the very best IT systems to enhance your team’s efficiencies and enable your business to meet demand and grow, without interruption from failure, data loss or security breach. We ensure you meet the highest standards of IT operations by designing, managing and maintaining your infrastructure.
Procurement and Implementation
We manage the deployment of new solutions, hardware, software etc to ensure it is setup and achieves the planned outcomes, with review, testing and ongoing management where neccessary.
We're Here To Help!
Office
37 Buxton Way
Halesworth
Suffolk
IP19 8LG
Hours
Mon – Fri: 9am – 5pm
Sat – Sun: Closed